About PhoneChoice

www.phonechoice.com.au is the ONLY Australian website that provides FREE independent, unbiased solutions to consumers based on all the offers the mobile and landline telecommunications industry has available.

We create transparency in an industry, which has traditionally been incredibly confusing.

PhoneChoice does not recommend or endorse any provider, product or service.

PhoneChoice's aim is to provide information on a wide range of goods and services and present them in an objective way, which allows consumers to make easy, meaningful comparisons, and informed choices.

Want to know more? We’ve listed down some Frequently Asked Questions and Answers which we hope you will find useful. If you require further information, please use our feedback form.

More about PhoneChoice

Who is PhoneChoice?

Phonechoice is an Australian company specialising in information distribution and Internet Marketing Solutions.

How does PhoneChoice operate?

PhoneChoice is a free information service to help consumers choose the best phone or plan for thier individual requirements.

This site was established as information service only, and whilst every care is taken to make sure the information is accurate, users should always make their own enquiry before making a decision to purchase any product.

Is every phone, mobile plan or dealer listed in PhoneChoice?

Not necessarily, as we depend on a number of factors when deciding on whether we are able or should include providers. One of these is the way the information provider operates, and how they select to provide us their information.

On occasions we omit organisations if we cannot reach agreement with them on a variety of matters, including the accuracy and timeliness of their information.

As we do not guarantee to include every provider, consumers should make their own enquiries when making financial decisions.

Is Phonechoice independent?

• Our aim is to provide unbiased information on a wide range of goods and services and present them in an objective way which allows you to make easy, meaningful comparisons, and informed choices.
• We do not endorse any provider, product or service. We may at times say that some products or services suit certain types of consumers.
• We do not discriminate between providers who pay us and those who don't in our comparative tables, selector tools, editorial material or general market analysis.
• We do not take payment from providers in return for listings in our comparative tables.
• We do take payment from providers for links from our sites to theirs. These links present providers' products and services within strictly-defined areas of our sites, eg. 'kiosks' and 'current best offers'.
• We do take payment for market research on product information as well as general consumer preferences that we glean from use of our websites. At all times this information flow respects your rights to privacy and anonymity. Individual responses are not identified to third parties.
• We do not give out or sell the personal details of anyone who uses our site, whether casual user or registered member.

How does Phonechoice make its money?

PhoneChoice's main business is derived from "information distribution" and developing Internet marketing solutions for the telecommunications industry. We charge industry participants accordingly for a range of services including marketing, web development, information distribution through the media and competitive market research.

Do you link to the supplier’s sites?

Very rarely, and we almost never accept banner advertisements on our sites, although you may see our content with banner advertisements on other sites which we license to carry the content.

Some of the suppliers have links to "kiosks" or specific information booths that are hosted on our site. These kiosks look and feel like the suppliers own site, and in some cases include on line application forms allowing consumers to make further enquiries, or in some cases apply for products or services on line.

Who am I dealing with if I apply on line?

On line application forms go directly to the supplier of your choice, so at all times you will be a customer of theirs. Phonechoice acts only as an information service and intermediary.

If you do apply on line we guarantee not to maintain any private information about you, and we do not store, keep or record any information other than for auditing purposes.

Do the sites provide advice?

PhoneChoice.com.au provides generic rather than specific advice. In practice this means we do not say which is the best product for you because everybody’s phone needs are different.

PhoneChoice provides information set out in a way which makes it easier for the consumer to compare the various offers and products shown on the sites, and then choose the one which they think suits their needs best.

What are PhoneChoice's qualifications?

Phonechoice researchers spend all day, every day collecting and collating information on the various products listed. We are in contact with phone companies every day updating our information databases. As we do this we develop a broad and generally detailed knowledge not only of each product, but also of the industry in general.

We started collecting information on mobile phones, carriers and service providers in 1997. We are used by the print and electronic media extensively to provide data and editorial on the telecommunications industry.

How do the various company products get listed in the tables?

PhoneChoice makes every effort to contact the suppliers concerned to obtain the data and make sure that they understand how it will be used.

Sometimes suppliers ask not to be listed, presumably as they don’t like to be compared on an "apples vs. apples" basis. However, provided the information is publicly available, and we judge that it is worth including, we reserve the right to include any products in the tables.

PhoneChoice reserves the right to include or exclude any information in the tables, for whatever reason. We will not be held liable for errors or omissions, although we make every effort to ensure that the information we do publish is accurate.

Where else is PhoneChoice distributed?

You can find PhoneChoice data on a number of third party sites, and be assured that the same care is given to accuracy and security as it is on our own site.

Can I link to PhoneChoice.com.au?

Yes, provided you contact us first in writing and receive written confirmation from us, you must comply with our conditions of use. PhoneChoice is copyright, so please make sure you adhere to our terms and conditions.

Can I reproduce or use the tables?

Yes, provided you contact us first in writing and receive written confirmation from us, you must comply with our conditions of use. You must not resell it, amend it or otherwise edit it. We will not be held responsible for any actions taken as a result of its reproduction outside our control.

Can you guarantee the information is correct?

We obtain the data direct from the suppliers concerned, and then screen or check it to verify its accuracy. Because the telecommunications industry and service providers are continually changing the offers of product and services, try as hard as we might, we cannot guarantee that the data in the tables is correct and we advise that you check with the supplier concerned if you are in any doubt or before you make your decision.